Nursing Manager - Outpatients

Nursing Manager - Outpatient Services | Private Hospital | Harpenden | Full-time | Competitive salary, depending on experience, plus excellent benefits.

Spire Harpenden Hospital is seeking an experienced Outpatient Services Nursing Manager to lead and further develop our high-performing and fast-paced outpatient department. This is a key leadership role with responsibility for clinical quality, operational performance, and service development across a large and diverse patient population.

Our multidisciplinary team including surgeons, oncologists, pharmacists and specialist nurses ensure that our patients feel safe, confident and reassured every step of the way.

As well as our treatment rooms, the outpatient service also includes a separate minor ops suite and a dedicated dressings room, seeing patients from the age of 7 upwards.

We have six operating theatres coving a wide range of specialities and procedure including Ortho, Gynae and Cardio. There is an ITU department providing care and accommodating more complex patients, as well as an award winning cancer service. We have a number of developmental training courses and progression opportunities available for our ambitious employees.

Duties and responsibilities

Our outpatient department supports over 300 patients every day across a diverse range of specialties, offering a dynamic, high-performing clinical environment. As Nursing Manager, you will play a pivotal leadership role within this busy service, shaping the future of outpatient care while supporting and developing a large multidisciplinary team.

This is an excellent opportunity for a senior nurse leader who thrives in a fast-paced setting and is passionate about delivering outstanding patient care, driving service improvement, and working collaboratively with a wide consultant body.

In this role you will:

• Provide visible, inspiring clinical and operational leadership to the outpatient services team
• Ensure the consistent delivery of safe, high-quality, efficient, and patient-centred care
• Lead and develop a highly skilled multidisciplinary team of Nurses and HCAs, fostering a positive and supportive culture
• Manage and optimise performance against key quality, operational, and financial KPIs
• Build and maintain strong, effective working relationships with over 200 consultant clinicians
• Embed Clinical Governance, risk management, and patient safety as core elements of daily practice
• Lead audits, quality reviews, and continuous improvement initiatives to enhance patient outcomes and service efficiency
• Support the development, expansion, and implementation of new outpatient services
• Oversee key HR processes, including recruitment, appraisal, performance management, and staff development planning

Who we're looking for:

• Nursing Diploma or Degree
• NMC Registration with no restrictions
• Previous experience in an outpatients department at a senior level is essential
• Previous team management experience
• Ability to manage, motivate, support, develop and lead the department
• A focus on positive patient experience
• Competent across a range of clinical management and leadership skills
• Experience in performance monitoring and reporting capabilities
• Knowledge of appropriate standards and external bodies, such as the Care Quality Commission
• Auditing skills across clinical standards and departments
• Ability to implement continuous improvement initiatives

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.<