IC24

Integrated Care 24 (IC24) is a social enterprise enabling high-quality integrated care 24 hours a day, 365 days a year.

We provides vital care services across Kent, Sussex, Essex, Norfolk and Waveney. We provide the over 6,000,000 people across these regions with urgent care through our NHS 111 contact centres, and our clinical assessment services in NHS hospitals.

Clinical assessment services are provided from within hospitals in Maidstone, Tunbridge Wells, Essex, Basildon, Thurrock, Broomfield, Southend and Chelmsford Hospital. Our NHS 111 contact centre clinicians are based across three main sites in Ashford, Ipswich and Norwich.

Our primary care GP surgeries, delivered across East and West Sussex, including Allied Medical Practice and Ship Street surgery in Brighton as well as Herstmonceux Integrative Health Centre.

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Careers at Integrated Care 24 (IC24)

IC24 recruit a variety of job roles, from non-clinical jobs for health advisors, to clinical jobs for nurses and AHPs as clinical advisors, through to practice nurse jobs, GP jobs and advanced practitioner job roles.

Our settings and places of work can be in one of our primary care practices in East Sussex, urgent care out of hours services in hospitals across the east of England, south and south east, or in one of our NHS 111 call centres (care co-ordination centres) in Ashford, Ipswich and Norfolk.

IC24 jobs range across these UK counties: Kent, Suffolk, Norfolk, Essex and East Sussex.

Advanced Clinical Practitioner

Our Advanced Clinical Practitioners are advanced, autonomous practitioners using high levels of decision-making skills. ACPs work at our Out of Hours services. They provide excellent patient centred care, encompassing the skills of telephone triage, remote assessment and face to face clinical assessment, examination, clinical diagnosis and the development and delivery of effective urgent treatment for patients.

Our ACPs assess an individual’s health status remotely, providing skilled and effective assessment of patients presenting clinical need, through telephone consultation, using professional clinical judgement with the support of clinically based algorithms. They have advanced listening, probing and facilitative skills across a diverse range of calls, some of which are highly challenging due to emotive circumstances.

“The Advanced Clinical Practitioner and Urgent Care Practitioner roles within IC24 are so important. You provide, along with your GP colleagues, the first point of patient contact for our organisation, either face-to-face or on our telephone triage platforms.”

Urgent Care Practitioner

Reporting to the Clinical Lead our Urgent Care Practitioners are responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement, supported by clinical decision support software (CDSS). UCPs work out our Out of Hours services. This requires generalist and specialist skills to assess and deliver care to patients across all age groups in a contact centre or out of hours base. You will assess an individual’s health status remotely, provide assessments of their clinical needs using your professional clinical judgement. You will diagnose and determine treatment plans.

Clinical Advisor

Our Clinical Advisors are active healthcare professionals with a registration with the NMC or HCPC. So, we hire nurses and allied healthcare professionals for this role. Our Clinical Advisors would receive requests for assistance, treatment, or care at our NHS 111 contact centres. Using telecommunications, they are responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given. They work as part of a multidisciplinary team providing high-quality, evidence-based healthcare to the immediate needs of the patient.

“I enjoy having that one to one time with a patient. It's uninterrupted time with that patient. It's not that way when you're working in a busy acute hospital. You know, you actually feel like you're making a difference in that person's life.”

Gigi Peverill - Clinical Advisor at IC24 (read Gigi's interview with Nurses.co.uk)

Clinical Lead

Our Clinical Leads are experienced registered nurses or allied healthcare professionals. If they do not already have an independent prescribing qualification, then we require them to need a desire to work towards one Our Clinical Leads work as part of the clinical and operational team, providing senior clinical oversight of the NHS 111 Contact Centre, CAS and OOH (out of hours) services to support the safe delivery of all services and mitigate risk. They are responsible for the supervision and management of a wide range of clinical colleagues, providing advice, guidance, motivation and leadership to the team. They work alongside the Regional Medical Director to enable the delivery of high quality care throughout the region.

Health Advisor

Health Advisors work in our NHS 111 contact centres (care co-ordination centre) and they manage calls from patients and healthcare professionals with urgent and non -urgent healthcare needs, using the Clinical Decision Support System (CDSS) appropriately to direct the patient to the service suitable for their needs. Our Health Advisors deal with a variety of calls that range from minor illnesses to life threatening situations every day. Technically, Health Advisors are non-clinical, and so your function is to triage and feed into the clinical side of the system.As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact and the voice at the end of the line. It'll be up to you to deliver sometimes life-changing advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System.

“The bulk of the calls we deal with are things like throat infections, during infection. It can range from a lot of things, for instance people that possibly might be having a heart attack. It’s not an easy job, but if you’re the type of person who likes to help people, it is a very rewarding job.”

Ian Maben - Health Advisor, IC24

“There is that really nice special moment where you can say to someone, I can get you that care today. They just want to be heard and understood. The training is way above almost what you need for the role, it’s like being back at college!”

Graham Deaves - Health Advisor, IC24

Healthcare Assistant

Healthcare Assistants support the nurse, ensuring the delivery of safe and effective nursing services to the whole practice population. As a member of the clinical nursing team HCAs are responsible for their own practice, whilst being accountable to the senior trained nurse on duty. Duties include phlebotomy, screening, diagnostics, health education, samples, basic wound care, vaccinations and first aid.

Urgent Care GP

Our GPs deliver unscheduled care across the range of urgent care services delivered by IC24 including Clinical Assessment Services, Urgent Treatment Centres, Home Visiting Services and other linked services across regional sites. They will visit and consult with those patients whose clinical details are passed from the call centre following NHS 111 Pathways assessment, as walk-ins, redirected from A&E, or via the IC24 Co-ordinator. GPs work at our Out of Hours services and our Primary Care Services.

Practice Nurse

Our Practice Nurses provide comprehensive nursing service to the patients of the practice to include planning and delivery of care for individuals and groups of patients. Duties include immunisations, health education, injections, health measuring, health assessments and reviews.

Advanced Nurse Practitioners

Our Advanced Nurse Practitioners in GP practices work independently and in conjunction with other members of our clinical teams. ANPs are experienced nurses who can demonstrate highly developed clinical skills and critical thinking. ANPs also participate in patient telephone triage to manage patient demand. They advise patients in the safest and most appropriate way relevant to their care. As you would expect, our ANPs assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis including referral for further investigations. They also directly prescribe medication within their role as a Non-Medical prescriber.

IC24 employee benefits

IC24 employees can enjoy benefits including the blue light card, NHS Pension Scheme access, and Heartbeat.The blue light card helps bring savings for some of the brands you use. It is the UK’s leading discount provider for the emergency services, NHS, and social care sector - saving money at a wide range of providers from Cineworld to Halfords, Hotpoint, Odean and more.Heartbeat recognises the hard work of everyone at Integrated Care 24, through peer-to-peer recognition, valuable wellbeing resources and housing your employee discounts. Heartbeat benefits portal is exclusive for all Integrated Care 24 employees.

Why you should choose a career with IC24

We’re committed to our employee experience; working collaboratively with team and individuals to create a culture where people want to be, develop and grow their careers and do the best for our patients.Personal and professional development can be undertaken in a number of ways and doesn’t necessarily mean formal classroom development or qualifications.

Here are a list of different development methods to help you see the ways we can help you gain the knowledge and skills you need.

• Apprenticeships
• Work-Based Projects
• Coaching
• Action Learning Sets
• Experiential Leaning and reflection
• Secondments (Internal and External)
• Mentoring
• Observing
• Self Directed Research and Reading eLearning
• Conferences
• Social Media
• Podcasts
• Webinars (often free!)
• Learning Apps (Al is here!)

Level 2 Qualifications
We have a range of level 2 courses on Learn24, provided by EKC; there is a wide range of topics that you can choose from and gain a qualification.

Secondments and bursaries
We offer secondments across the business in all departments, there are bursaries and the company pay for training on certain things. For example, CIPD training for HR. For our Clinical Advisors who wish to progress into ACP/UPs we provide paid training and career development opportunities.

IC24 - our values

Respect
We recognise each other’s differences and show consideration for one another and the environment we live in.

Innovation
Our people are made to be brave, and at IC24 we celebrate brave ideas and brave people. Innovation is at the heart of what we do.

Care
We’re committed to providing the best possible care to our patients and our people. We believe in getting our patients the right care. For our people, we have a host of health and wellbeing initiatives to make sure they’re supported in the workplace. This includes access to free counselling support.

Excellence
We strive to be the best in everything we do. We give our people access to a host of learning and development opportunities, because an investment in our people is an investment in patient care.

Support and wellbeing

Trauma Risk Management (TRiM)
We offer TRiM. Launched in 2020, we launched a pilot to provide Trauma Risk Management (TRiM) peer support in our contact centres. TRiM is a support system designed to help and support colleagues who have experienced a traumatic incident at work or outside of work, such as a patient call. TRiM is not a form of counselling or treatment, but enables colleagues to understand likely reactions to dealing with incidents and for support to be provided by a TRiM Practitioner who will complete a risk assessment and identify anyone who may be in need of an early referral to qualified medical support. TRiM is part of IC24's Wellbeing Programme to provide support and resources to colleagues.

Hybrid working
For some roles we can offer hybrid working - working in our centres or at home. This depends on the role and management approval.

Resource Groups
IC24 has a range of colleague resource groups available to staff to ensure staff of all backgrounds, or with various protected characteristics feel included and have a place where their voice can be heard. For example:

• Brave women
• Disability Confident
• LGBTQ+ Friends
• Cultural Inclusion4all
  

Explore our facilities

Norwich NHS 111 Contact Centre

Ashford NHS 111 Contact Centre

Ipswich NHS 111 Contact Centre