Operational Team Manager

Job overview
Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.
A position has arisen for an Operational Team Manager within our South Kent Coast Mental Health Together Plus service.
This is an excellent opportunity for a Registered Nurse, Social Worker or Occupational Therapist seeking to take their first step into a management role.
As Operational Manager you would be required to work collaboratively with the Clinical Leaders and Service Manager in being accountable for the team's performance and operational delivery of safe and effective care.
You will be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management, which includes staff management such as 1-2-1s, appraisals, wellbeing, sickness, absences, e-rostering, governance and financial management.
You will be fully supported in this role through regular 1-2-1s with the Service Manager and by the wider Senior Management Team.
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

• To assure all services meet the required local and national targets and standards in relation to quality, performance governance, workforce planning and finance.
• To uphold the Trust Values, through developing a positive team "can do" attitude and culture through role modelling and setting out team expectation.
• To be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management which includes staff management such as wellbeing, sickness, absences, e-rostering, governance and financial management.
• To ensure engagement of the full Multi-Disciplinary Team.
• Monitoring and analysis of data
• Provision of Managerial Supervision and Appraisal.
• To have joint responsibility for CQC expectations and deliver this through ensuring team standards are reviewed against any CQC action plan that aims to improve service delivery and consistency in care.
• To work collaboratively with Lead Clinician and Lead Nurse to ensure the highest standards of practice and service delivery.

Working for our organisation
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Take a look at our Community Nursing Video

Detailed job description and main responsibilities
Please refer to attached job description and person specification for full details of the roles and responsibilities for this role.
At Kent and Medway Mental Health Trust, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

Person specification

Qualifications

Essential criteria

• Registered Mental Health Nurse, registered Social Worker or registered Occupational Therapist (holding diploma or degree qualification).

Desirable criteria

• Management/Clinical Leadership qualification or equivalent experience.

Experience

Essential criteria

• Previous experience of working as a Band 6 within a Community Mental Health Service.
• Supervisory/Leadership experience.

Desirable criteria

• Experience of managing staff groups.
• Experience of managing change.

Knowledge and Skills

Essential criteria

• Highly developed verbal and written communication skills
• Ability to read and analyses data.
• Clear understanding of the modernisation agenda across health and social care to influence service development and achievement of targets.
• Sound knowledge of legislation relevant to area of practice, i.e. Mental Health Act, Mental Capacity Act.
• Proven organisational skills

Desirable criteria

• Knowledge of improvement methodologies and change management Knowledge of Trust Data bases.
• Sound understanding of QI framework and application.

Important Information:
In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment.
Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful.

Probation Period. New employees external to the trust are subject to a six-month probationary period.
To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner.
Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police.
Disclosure and Barring Service Check.
Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks. Therefore, you will be required to submit a completed Disclosure form to the Disclosure and Barring Service.
Kent and Medway Mental Health NHS Trust are signed up to NHS England's Sexual Safety in Health Care Organisational Charter
The trust takes a systematic zero-tolerance approach to tackle any unwanted, inappropriate and/or harmful sexual behaviours within the workplace and in our care provision. We are committed to sexual safety which encompasses prevention, support and decisive action against perpetrators. We are committed to keeping you and our patients safe.

Use of AI when writing job applications
While AI tools can be helpful i