Manager of Client Care

WHO ARE YOU?

After years of success in Canada, UROSPOT is expanding into the UK.

As the Manager of Client Care you truly change lives. Using your nursing / healthcare background and passion, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness.

At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. Our clients stay fully clothed throughout their journey at UROSPOT.

You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client.

You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal.

Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true.

We can’t wait to meet you.

To learn more about UROSPOT visit www.urospot.co.uk and www.urospot.com or check out our YouTube channel.

Job Requirements

• Registered healthcare professional (e.g. RN / BScN or other healthcare professional)
  • Current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC)
  • Completion of an Enhanced DBS check
• Further education and / or interest in women’s health
• Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures.
• Sales and client management experience is an asset.
• You are a storyteller, a planner, a lover of being organized. 
• Passionate about helping people.
• An innate leader – you have led teams before and relish this opportunity.
• Able to set expectations, delegate and monitor progress of all direct reports.
• Effective leadership skills, with a strong focus on mentoring and motivation of employees.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better.