Community Mental Health Nurse

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

We are looking to expand our team with a permanent position for a Community Nursing and Care Coordinator. This role involves making assessments within Health (SAP/CPA) and Social Care (Care Management) frameworks.

You will be responsible for setting up, implementing, and reviewing suitable care plans while also providing support and advice to relatives and caregivers. Your role will include promoting the needs of service users who have mental health challenges and offering training and education whenever possible.

Working alongside the crisis pathway services, you will ensure a safe and effective urgent community assessment and treatment response. Your duties will include conducting thorough assessments, including risk evaluations, in an effective and efficient manner.

You will collaborate to create and agree upon crisis safety care plans, offering support and guidance to families and caregivers. The position requires a flexible approach, adapting to the needs of the Neighbourhood Mental Health Team (NMHT) service and the community.

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Develop and maintain a high standard of practice based on assessment through the use of pscyho

education, the Recovery Model and supportive clinical management.

Liaise and establish good working relationships with referring agents, colleagues in Primary Care

services, Social Services, Community Mental Health Teams, Assertive Outreach, In-Patient services,

Criminal Justice, Voluntary Sector and other agencies as appropriate.

To have knowledge of and practice a range of therapeutic interventions available to reduce distress

for individuals experiencing an acute mental health crisis.

Ability to work autonomously and within MDT setting.

To work with the multi-disciplinary team in developing plans that offer supportive crisis care in the

least restrictive way.

Act as a role model in the practice area, encouraging staff in teaching and supervision to sustain a

supportive learning environment.

Be responsible for the maintenance and accurate recording of patient information in the

documentation systems and to ensure the effective dissemination of service user information

throughout the multidisciplinary team.

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

Patient Care · To proactively involve people in their care, and to include them in decision-making processes · To take responsibility to act using sound professional judgment and effective problem solving when decisions have to be made in highly complex and challenging situations. ·

Clinical To evaluate effectiveness whilst working within the framework of Risk Assessment. To report all relevant information to the referring agent and keep them informed of the service users progress. To assess, plan, set goals with the service user, carers and families; implement and evaluate care using psycho-social interventions and skills to meet individual needs. To actively support the person in crisis in self management of their symptoms through the formation of their care plans. To act as care co-ordinator for service users To respond to emergency referrals within a timely fashion and to agreed protocols and targets. To develop and implement appropriate Health Promotion strategies including the Recovery College appropriate to the client group. To refer for carers’ assessments and provide information and support to carer’s as appropriate.

To be responsible for accurate record keeping in line with Trust and NMC policy and procedures. To maintain high standards of professional practice and competence in keeping with the NMC code of conduct and scope of professional practice. To report to the Deputies or Operational Lead any incident or Serious Untoward Incidents that may take place and provide report and accurate records relating to the incidents. The post holder will contribute to establishing and maintaining liaison with the members of the primary/secondary healthcare team, voluntary agencies in the professional disciplines necessary to provide a comprehensive service to clients and their families Provide services users, relatives and carers with details of the Complaints procedure and PALS. Support in the making of complaints and forwarding of compliments. Complete assessment and discharge documents in a timely fashion The post holder will have working relationships within a multidisciplinary team and the wider crisis pathway. The post holder will contribute to establishing and maintaining liaison with the members of the primary/secondary healthcare team, voluntary agencies in the professional disciplines necessary to provide a comprehensive service to the service users, person in crisis and their families. The post holder will be required to communicate effectively with service users, person in crisis and their families. All staff are responsible for understanding the importance of communicating in a respectful manner to support good relationships with partners and maintain the reputation of the organization. To participate in duty co-ordination, organising the work of the whole team as required and directed by the Operational Lead or Senior Mental Health Practitioners and in accordance with Team protocols. To respond to emergency referrals within agreed local protocols and timeframes. To ensure that a safe and effective home treatment team service is delivered to both the on going clients on the teams’ caseload and any referred cases. Utilizes the quality improvement approach to think systemically about complex problems develop potential change ideas and test these in practice using the Trust’s QI framework Engage in and make time for quality improvement. Develop the appropriate level of skills in quality improvement

Resolve local issues on a daily basis using the tools and method of quality improvement without staff having to seek permission. Has an awareness and understanding of quality improvement, and shares learning and successes from quality improvement work.

Administration · To plan and prioritize own workload · To document all care interactions on the relevant clinical system as per local arrangements · To administer and/or monitor medication as prescribed in keeping with policies and NMC requirements. · Keep self update through training and CPD

Human Resources · To work within the relevant ELFT policies · Be aware of any conflict or distress experienced by team members · · To assist in providing a clinical learning environment for students. · · To act as an assessor/mentor to student nurses on placement. ( · · To participate in the education of new workers and trainees through the provision of fieldwork experience, tutorials, seminars and case presentations, evaluations and reports. · · To participate in clinical and managerial supervision.

Performance and

Quality · To strive for excellence and the provision of the highest quality, evidence-based care and clinical outcomes throughout the service, striving for accreditations where relevant with national standards. · To ensure compliance with the Trust's Equality and Diversity Policy, supporting the delivery of the Trust's Race Equality Scheme and the Trust's duty to positively promote race equality, ensuring services are responsive to the needs of people with protected characteristics. · To act as an effective role model working in a courteous, patient focused manner and maintaining patient confidentiality at all times. · To actively participate in maintaining own personal and professional growth, undergo and actively participate in own and others’ performance appraisals and identify own educational and training needs. · To ensure your own mandatory and statutory training is always in date. · To support the development and embed quality improvements within the team and actively embrace Quality Improvements projects in the team, creating a culture for learning and development

Financial and

Physical Resources · You will need to support the achievement of financial balance in the team, making the best use of your financial resources to achieve positive clinical outcomes for service users and carers. · Arranging for the replacement or repair of equipment and furniture as required

Making Things Better

Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don’t stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.

We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.

Our Community

We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.

Aiming High

East London NHS Foundation Trust has achieved its third consecutive ‘Outstanding’ rating from the Care Quality Commission; the first Community and Mental Health Trust to achieve this rating for a third time. We were named in the HSJ’s Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.

Staff and Service Users United

We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.

We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.

Diversity

ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.

Other reasons to apply

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

As part of the relocation scheme we presently have, the Trust could support you with offering up to £8,000 for removal and associated expenses. This is subject to change and terms and conditions apply.

AI in applications

If you use AI or other tools to assist in writing your job application, make sure you add your own personal touch especially in the supporting information section. AI can make writing easier, but it doesn’t fully understand the position you’re applying for and might generate false or misleading information. Applications written only by AI often sound generic and may not show your real skills, knowledge, or experience. It’s important to write your supporting statement in your own words. East London NHS Foundation Trust does not recommend relying only on AI, as it could negatively impact on your chance of success in the application process.

We carefully check applications to make sure no one has an unfair advantage, and we verify all references. At the interview, you’ll be asked about your experience, so be honest and ensure everything in your application is accurate. Please remember that using AI during the interview is not allowed.

What Next?

If you like the sound of ELFT, don’t waste a moment. We sometimes close adverts early if there is a high response, so apply now!

As part of our recruitment process we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same..

If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.

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