Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT–COMPASSION–TEAMWORK–PROFESSIONALISM

Job overview

The post holder will be part of a dedicated Single Point of Access team and will support the delivery of the Healthy Child Programme (HCP) 0-19. The SPA operates a text, telephone and email service to children, young people, parents/carers and other professionals. The team offers advice and support, and provides information and sign posting.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

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The service led by SCPHN’s - Specialist Community Public Health Nurses (Health Visitors/School Nurses) who provide expert advice, support and interventions to children and families and supported by a skill mix teams of clinical and administrative.

· To coordinate a team of nurses, assistant practitioners and administrative staff to provide a high quality clinical care programme via the Single Point of Access

· To provide triage, clinical assessment and advice, sign posting to support for children, young people and families who are accessing the Healthy Child Programme 0-19

· To provide timely and relevant information to safeguard children and young people, working within local safeguarding policies and procedures.

· To adhere to Walsall Healthcare NHS Trust policies, procedures and protocols to promote the quality of patient experience, ensuring the highest standard.

· Have a good sound knowledge of Children’s Public Health agenda and Healthy Child Programme 0-19

To maintain Walsall Healthcare NHS Trust Standards in all aspects of the job

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

· To be responsible for the triage & assessment of care needs of children, young people and parents/carers who contact the SPA.

· Demonstrate high level of judgmental/analytical skills when interpreting and performing assessments and care planning via the telephone, text and virtual consultations

· Provide consultations & information (verbal and/or written reports) to other professionals who need advice and guidance about children and young people’s health and wellbeing, working within policies to maintain patient confidentiality, child and adult safeguarding and information sharing

· Maintain accurate and up to date nursing records, maintaining patient confidentiality, and statistical records as required by the service.

· Work with other professionals to promote multidisciplinary / multiagency working.

· Be able to utilise the service pathways of care, sign post and/or refer to multi-agency pathways and services and/or escalate concerns when appropriate, including multi-agency liaison.

· Coordinate and have oversight of daily workload of SPA, showing appropriate time management

· Provide excellent evidence based clinical triage.

· Identify poor professional practice and take appropriate action to address it.

· Act in a professional manner at all times whilst on Walsall Healthcare NHS Trusts business and demonstrate excellence in clinical practice, ensuring compliance to Walsall Healthcare NHS Trust policies and procedures.

· Assist the senior leadership team in strategies that promote quality assurance, Clinical Governance and quality audit.

· Develop clinical skills and access training as required / directed to enable participation in future service developments.

· Assist in the supervision of qualified and unqualified staff and facilitate their continuing professional development.

· Ensure effective learning experiences and opportunities to achieve learning outcomes for students and the provision of learning opportunities.

· Communicate information to children, young people and parents/carers with empathy and reassurance.

· To ensure that patients and users of the service are involved and to assist in providing links with the public and PAL’s i.e. to pick up on the themes of complaints and report clinical concerns.

· To participate in service user forums.

· To maintain a patient led focus in all aspects of care and co-ordination.

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently.Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification

• Interview: Typically, a panel interview with competency-based and values-based questions

• Assessment: Role-dependent assessments may include practical tasks or presentations

• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.