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  • 27 June 2023
  • 8 min read

Meeting Patient Expectations & Ensuring Quality Care As A Nurse

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    • Richard Gill
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  • 3965
High-quality care and promote positive patient experiences“Nurses strive to establish therapeutic relationships with patients based on trust, empathy, and effective communication.”

Nursing plays a crucial role in the healthcare system, and nurses of all levels and specialisms are tasked with meeting the diverse needs and expectations of patients. By understanding these dynamics, nurses can provide high-quality care and promote positive patient experiences. This article explores the challenges and strategies involved in meeting patient expectations in the nursing context.

Nursing practice revolves around the core principle of delivering secure and individualised care. However, an increasing number of nurses are expressing their inability to meet the necessary level of care and support.

The concerns raised, such as working hours, inadequate staffing, personal health and well-being, and care standards, have been longstanding issues that persist.

Understanding Patient Expectations

Meeting patient expectations requires nurses to have a comprehensive understanding of what patient’s desire from their healthcare experience. Patients expect compassionate and empathetic care, timely and accurate information, effective communication, involvement in decision-making, and respect for their cultural and personal values. Nurses must be sensitive to these expectations to build trust and rapport with their patients.

Nurses' dedication and empathy in providing care have been particularly valued and acknowledged by patients, especially in the context of the Covid-19 pandemic. Nurses, alongside numerous other individuals, displayed unwavering commitment in both NHS healthcare facilities and the private sector, taking the lead in delivering services throughout the nation. Their crucial role encompassed organizing and administering vaccination programs, pivotal in facilitating a gradual return to a semblance of normalcy in our lives.

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Effective Communication And Patient-Centred Care

Effective communication is vital in nursing to address patient concerns, clarify information, and establish a positive therapeutic relationship. Nurses must actively listen to patients, encourage them to express their thoughts and feelings, and provide clear explanations about their care plan.

Adopting a patient-centred approach ensures that care is tailored to individual needs, preferences, and values. Nurses must consider patients' cultural backgrounds, values, and preferences to provide culturally sensitive and inclusive care.

Nurses strive to establish therapeutic relationships with patients based on trust, empathy, and effective communication. They actively involve patients in decision-making processes regarding their healthcare, respecting their autonomy and ensuring their active participation.

Nurses encourage patients to express their concerns, ask questions, and voice their opinions, fostering a collaborative and empowering healthcare environment.

Providing Emotional Support

Nurses often encounter patients who are anxious, scared, or emotionally distressed. Providing emotional support goes beyond delivering medical interventions; it involves empathizing with patients, acknowledging their emotions, and creating a safe and comforting environment.

Nurses can offer reassurance, engage in active listening, and provide emotional guidance to help patients cope with their healthcare journey.

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Managing Patient Expectations

It is essential for nurses to manage patient expectations realistically and transparently. They should communicate openly about treatment options, potential risks, and limitations in care delivery. Nurses can educate patients about the healthcare process, setting realistic goals, and outlining the steps involved.

Managing expectations effectively fosters trust, prevents disappointment, and encourages collaborative decision-making.

As we know, nurses play many roles in a patient’s lives. We help with dressing, washing, taking medications, explaining medical jargon, brushing hair, and even help by being a listening ear. With the current situation of the NHS, it’s understandable how difficult it must be for bed side nurses to do all of this when they are still burnt out from the pandemic whilst dealing with issues such as staffing issues.

In addition, it’s been demoralising for nurses, as well as all healthcare professionals, to be praised and seen as heroes during the pandemic, but now seemingly being forgotten by the public.

When nurses experience high morale, they are more likely to provide compassionate and effective care, leading to improved patient satisfaction. By managing patient expectations through clear communication and involvement, healthcare providers can establish a partnership with patients, enhancing trust, understanding, and cooperation.

Nurses strive to establish therapeutic relationships with patients based on trust, empathy, and effective communication.

Cultural Sensitivity And Diversity

The UK is a culturally diverse nation, and nurses must be culturally sensitive to meet the expectations of patients from different backgrounds. Understanding cultural norms, values, and beliefs helps nurses provide care that aligns with patients' cultural preferences.

Respect for diversity and addressing potential language barriers are crucial to fostering positive patient experiences.

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Continuous Professional Development

To meet patient expectations, nurses must engage in continuous professional development. Staying updated with the latest evidence-based practices, attending relevant workshops and conferences, and pursuing advanced certifications are essential.

Continuous learning enhances nurses' skills, knowledge, and critical thinking abilities, allowing them to deliver high-quality care that meets evolving patient expectations.

Feedback And Quality Improvement

Listening to patient feedback is vital for improving the quality of care. Nurses should actively seek patient input, whether through surveys, focus groups, or one-on-one conversations.

Feedback provides valuable insights into patient expectations, identifying areas for improvement, and implementing changes to enhance the care experience. Incorporating patient feedback into quality improvement initiatives fosters patient-centred care and cultivates a culture of continuous improvement.

Creating A ‘Harmonious Healthcare Ecosystem’

Meeting patient expectations is a fundamental aspect of nursing. By understanding and addressing patient needs, providing effective communication, emotional support, and culturally sensitive care, nurses can ensure that patients receive high-quality, patient-centred care.

Managing expectations, engaging in continuous professional development, and actively seeking patient feedback are key strategies to meet evolving patient expectations and continuously improve the nursing profession.

Ultimately, by prioritizing the wellbeing of nurses and aligning patient expectations with the realities of healthcare delivery, we can create a harmonious healthcare ecosystem that benefits both nurses and patients alike.

Together, these efforts contribute to a sustainable and patient-centred healthcare system in which nurses thrive and patients receive the exceptional care they deserve.

Thank you for reading.

About the author

I’m Amira, I qualified as an Adult Nurse over a year ago and I have been working in theatres since qualifying. I am an adult trained nurse working in a paediatric hospital. I specialise in spines, trauma and orthopaedics. Outside of work I am a keen baker and fitness enthusiast.

    • Richard Gill
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  • 3965

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