• 07 August 2018
  • 4 min read

Liam Palmer - Care Home Manager and author on care leadership

  • Liam Palmer
    Registered Home Manager

Liam is a registered Home Manager and author of two books on raising quality standards in care homes. In his podcast series and articles Liam interviews home managers, thought leaders and consultants in social care and care home management. Liam thinks deeply and cares passionately about care home management and his work is fascinating and enjoyable with 100s of great leadership insights for home managers.

Episode 8 with Tim Dallinger Registered Manager and Trainer

We learn how Tim went from providing support to starting a residential home before becoming a trainer and care consultant for local authorities.

World Patient Safety Day Podcast Special with Dr Umesh Prabhu

To recognise World Patient Safety Day on Sept 17 2019 Liam spoke with Dr Umesh Prabhu, a consultant and advocate of patient safety on how healthcare workers can take simple steps to avoid patient injury, harm and death through unsafe care.

Episode 7 with Angela Fletcher, Chief Executive of Happy Futures

Liam speaks with Angela Fletcher about her career journey from Support Worker to Learning Disability Nurse to Operations Director and then founding her own care services centre in Scarborough. Full of energy, Angela speaks to Liam about how she achieved CQC Outstanding. They explore her ideas, innovations and the passion she has for the people in her care and the high regard she has for her staff. If you’re a manager in care, or aspire to run your own care home, read on for an hour’s worth of tips and information!

Episode 6 with, Medical Director Dr. Umesh Prabhu

Liam speaks with Medical Director, Dr Umesh Prabhu, about the tragedies he’s dealt with in patient safety and the importance of staff happiness, and how he’s transformed organisations along the way.

Episode 5 with Isaac Theopholis, author of 'How to get Outstanding’

Liam speaks with Care Home Manager, Isaac Theopholis, about his incredible and inspirational journey to authoring a must-read book for Home Managers on how to get outstanding for your care home.

Episode 4 with author and recruitment specialist, Neil Eastwood

In episode 4 of the Care Home Quality Podcast, Liam speaks with Neil Eastwood, the author of the book Saving Social Care. Highly regarded in the social care industry, Neil speaks regularly about recruitment and retainment within care.

Episode 3 with Dr. Keren Wilson, the pioneer of Retirement Villages

Liam discovered Keren through a book he was reading by Atul Gawande called ‘Being Mortal’, who talked about how Keren’s work challenged the nursing home dominance in the USA, by providing a less restrictive lifestyle and honouring the person in patient-centred care. Her work is about creating autonomy and respecting the quality of life in older people.

Episode 2 with Samuel Barrington, CEO of Care Improvement Associates

From specialising as a learning disability nurse to running his own care consultancy, Samuel shares how he got to where he is now and his thoughts and perceptions on what it means to work in care.

Episode 1 with Jeremy Walford CEO of Middleton Hall

In this first episode Liam speaks to Jeremy Walford, CEO of Middleton Hall Retirement Village. It's a large site encompassing a retirement village and nursing home care. Jeremy has achieved an overall CQC rating of Outstanding for his organisation.

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Four essential Care Home Manager tips to help with assessments, care plans and managing incidents

Liam Palmer offers essential tips for Care Home Managers around assessments, care plans, care reviews and dealing with incidents and accidents.

How Care Home Managers can build occupancy whilst balancing care quality and workload for their team

Care homes have high fixed staffing costs. When occupancy dips the profitability can be impacted very fast. This means there is a pressure to rebuild occupancy to improve the financial viability of the home whilst maintaining good care quality. Read on to find out how to approach this and do it well.

The Care Home Manager’s clinical support guide

In this handy support guide for Care Home Managers Liam asked a Qualified Nurse to detail the key clinical information every Home Manager will need to know to run their home successfully.

A Registered Care Home Manager’s guide to health and safety in residential care

This guide is packed with vital information about health and safety in residential care, and contains a checklist to help Registered Care Home Managers audit their own service.

What does a Care Home Manager need to know about CQC inspections?

In this article Liam leads the reader through the various topics and issues surrounding CQC Ratings, Safeguarding in Care Homes and the general, good practice expectations required of Care Home Managers.

Do Nurses make the best Home Managers?

They're both able to efficiently manage homes, but who does it best - nurses or non-nurses?

What are the differences between a Home Manager, a General Manager and Registered Manager?

These different managerial titles are often used interchangeably, however, there is a difference between them all and important to bear in mind during your job search.

How my career as a Care Home Manager has evolved

Registered manager and author, Liam, shares with us his experience as a care home manager. This blog is split into 2, starting with a year into his care home manager job and then three years in.

An insider's perspective of care homes - why you shouldn't believe everything you see in the media

There is often negative press surrounding care homes. However, we shouldn't generalise the experience of individuals, and we shouldn't believe everything we read. Registered manager and author, Liam, debunks some common myths surrounding care homes in this blog.

About the author

  • Liam Palmer
    Registered Home Manager

Liam Palmer is the author of 2 books on raising quality standards in care homes through developing leadership skills. The 2nd is called "Leadership Secrets of Care Home Managers” inspired by several meetings with the Chief Inspector of the regulator, the CQC. Liam has been fortunate to work as a senior manager across many healthcare brands including a large private hospital, a large retirement village and medium to large care homes in the private sector and 3rd sector.

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About the author

  • Liam Palmer
    Registered Home Manager

Liam Palmer is the author of 2 books on raising quality standards in care homes through developing leadership skills. The 2nd is called "Leadership Secrets of Care Home Managers” inspired by several meetings with the Chief Inspector of the regulator, the CQC. Liam has been fortunate to work as a senior manager across many healthcare brands including a large private hospital, a large retirement village and medium to large care homes in the private sector and 3rd sector.