Detailed job description and main responsibilities
Please see the attached Job Description for details of duties and responsibilities.

• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
• Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
• Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
• Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
• Plan and organise multi-disciplinary team meetings.
• Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
• Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.

Person specification

Qualifications/ Education
Essential criteria

• Good general education with English and Maths to GCSE standard or equivalent
• Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
• Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Desirable criteria

• Customer services qualification/training

Previous experience
Essential criteria

• Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
• Ability to deal with a range of issues independently and efficiently
• Proven administrative experience

Desirable criteria

• Experience of an administrative role within the NHS
• Experience of supervising staff

Skills/ Knowledge/ Ability
Essential criteria

• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
• Ability to work both autonomously and in a team
• Ability to deal with difficult service users and challenging situations
• Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
• Ability to work with confidential data and information and deal with sensitive issues discreetly
• Ability to follow complex protocols and feedback to senior staff as appropriate
• Organisational and time management skills to meet deadlines
• Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
• Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
• Excellent interpersonal and communication skills face to face, in writing and on the telephone
• Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format

Desirable criteria

• Understanding of peer review process and governance processes

Guy's and St Thomas'celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

Your e-mail address is important to us -We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

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