Detailed job description and main responsibilities Ensure that all patients are accurately monitored through each stage of their diagnostic and treatment pathway. To understand and use patient tracker lists as a tool to achieve the above. Ensure that capacity issues are escalated to the Service Manager.
To manage and take responsibility for Teleologic on behalf of Consultant(s) ensuring timely authorisation of letters and escalation of any issues to the Service Manager.
To take ownership and have detailed knowledge of all patient related information, including case notes, results, referrals and correspondence within dedicated office space.
To monitor awaiting investigations, ensuring urgent procedures are booked and results chased daily and to monitor / chase routine investigations on a weekly basis.
To prioritise and administer all patient related enquiries in a timely manner to ensure that patient safety is paramount under the empowerment and guidance of the Consultant(s).


Person specification Qualifications Essential criteria

• Educated to NVQ level 3 equivalent qualification and experience
• Qualification in Audio Typing or proven experience of audio-typing within a healthcare setting

Knowledge Essential criteria

• Understanding of National NHS Targets

Experience Essential criteria

• Proven experience of using Medical Terminology or Qualification eg Amspar
• Experience of PAS

Skills Essential criteria

• Computer literate including ability to use Microsoft packages such as Excel
• Excellent communication skills written and verbal
• Ability to work under pressure and meet deadlines
• Understanding of Data Protection issues.
• Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel

Values Based Question Essential criteria

• Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome

Please note that we do not accept applications via CV or recruitment agencies.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.
Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.
We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.
We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.
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