Service Administrator

Bradford, West Yorkshire, England
HD6 4JH
Bradford District Care NHS Foundation Trust £ 20330.0 - 21777.0 Per year Full time Save This Job
Pay
£ 20330.0 - 21777.0 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
17 Jun 2022
Closes
16 Jul 2022

Job Description

Detailed job description and main responsibilities
Main duties:
Delivery of clerical support to a range of identified clinical services prioritising and managing own workload using the workflow management system to respond to work activities, customer queries, responding to correspondence. The administration assistant will provide support for:
• Trust receptions and wards at designated community/hospital sites
• General Administration support for defined community/hospital based clinical services
The major job responsibilities for each area are defined below. The service will ensure teams are multi-skilled throughout each function to ensure that transferrable skills are gained to maximise business support and for career development.
Employees will be able to transfer across areas to develop their skill base subject to vacancy availability within the administrative function.

Main job responsibilities include:
General Administration
• Data Inputting
• Clinical Administration within Clinical record systems (appointment booking, record keeping, waiting list maintenance, adding referrals etc.)
• Undertake planned and unplanned work activities as assigned by Team Supervisor
• General office duties (Letter typing, photocopying, filing, ordering, support with office stock control, scanning, post etc.)
• Booking interpreters or booking transport
• Effective diary management
• Meeting arrangements and support
• Dictation / Audio Typing
• Copy typing of assessments, reports and letters
• Produce high quality documents from written, recorded, dictated material
• Support with assigning workflow management activities
• Manage own workload and activity so that deadlines are achieved
• To support with collecting data

System Administration
• Using workflow management system prioritising and supporting with coordination of requests
• Book rooms across the Trust as requested through the booking system
• Using Microsoft Office software as part of daily role
• Using Trusts Intranet to support with role
• Using Digital Dictation software and maintaining letter templates
• General clinical system support (e.g. letter templates, applying rotas, maintaining waiting lists)

Customer Service / Communication
• Providing telephony service to Trust wide services and ensuring the calls are routed to the relevant service and department
• Dealing with telephone and personal enquiries from members of the public and healthcare professionals. Provide non-clinical information and advice to patients and relatives within the boundaries of the role
• Undertaking reception and front of house duties at designated sites
• Using e-technologies to improve efficient ways of communication
• Arranging appointments, interpreters and booking of transport as and when requested by members of the clinical teams.
• Be a first point of contact for identified clinical services ensuring professional standards and the appropriate style of communication is deployed depending on the situation.

Working as part of a Team
• Work flexibly to meet the needs of the services working hours to ensure the service is appropriately covered and supported.
• Participate in administration meetings and contribute to the building of effective team working
• Share information, skills and experiences with colleagues
• Listen and be open to views of others
• Actively work to develop and maintain positive relationships
• To respond flexibly, prioritising a diverse workload, in order to meet the changing demands of the service
• Have a basic knowledge of areas of responsibility, trust and service structure and portfolios to enable cross cover.
• Contribute to the management of service risks and governance.
• Support project work within the function as identified by the management team

Managing Self
• Work on own initiative referring problems to administrators, team supervisors or
administration manager
• Proactively participate in identifying problems, solutions & improvements
• Prepare and participate in regular supervision
• Ensuring attention to detail when inputting in to clinical and non-clinical systems
• Complete all mandatory and service specific training
• Comply with all Trust policies, procedures and protocols
• Pay due regard to materials and equipment
• Carry out duties with due regard to the Trust's Equal Opportunity Policy.
• Seek advice and support from your line manager whenever necessary
• Undertaking additional duties in line with role banding and level of competence and act as an ambassador for administration services displaying exemplary role model

Ref: 1828679632

Job Details

Service Administrator

Bradford, West Yorkshire, Englandd Bradford District Care NHS Foundation Trust
Pay
£ 20330.0 - 21777.0 Per year
Job level
Qualified (non-manager)
Hours
Full time
Posted
17 Jun 2022
Type
Permanent
Closes
16 Jul 2022

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This job was posted to Health care administration in Bradford, West Yorkshire, England

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