Detailed job description and main responsibilities
Deal with telephone enquires.

Greet service users, families and carers

Deal with enquires for the clinical team

Undertake general office duties

Maintain a room booking system

Manage clinic bookings

Provide typing support

Organise own work on a day to day basis

Person specification

Qualifications
Essential criteria

• Key Skills in Literacy and Numeracy Level 2 or O Level/GCSE in Maths and English grade C or above
• GCSE or equivalent maths and english at grade C

Desirable criteria

• NVQ 2 Business Administration or Customer Care or willingness to complete

Experience
Essential criteria

• Experience working in an administrative role in an office environment.

Desirable criteria

• Experience of working in an Experience of working in a clinical office environmentadministrative role for a clinical team

Skills Knowledge
Essential criteria

• Understanding of confidentiality and the associated legal and policy requirements
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Demonstrates good organisational and time management skills including ability to prioritise effectively
• Able to perform repetitive tasks whilst maintaining attention to detail
• Can perform effectively whilst dealing with interruptions

Desirable criteria

• Copy type accurately at a minimum speed of 35wpm.

Personal attributes
Essential criteria

• Able to remain calm and productive under pressure
• Able to work flexibly and co-operatively as part of a team.

Desirable criteria

• Committed to continual quality and service improvement
• Able to work in accordance with the Staff Compact and Trust Values and Behaviours

TEWV encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID19.

Tees, Esk and Wear Valleys NHS Foundation Trust is committed to the protection of staff, service users and visitors to the Trust from second hand smoke and currently operates a no smoking policy which ensures all buildings and grounds are smoke free.

We are an equal opportunities employer and welcome applications from individuals who have experience of mental ill health or learning disabilities. Our service users and carers tell us our staff should be consistently concerned with maintaining and improving care with pride, empathy and compassion.

This job advert may close as soon as sufficient suitable applications have been received. If interested please apply for this post as soon as possible.

In order for your application to be successfully processed we will require references from your current and previous employer(s) which must cover a minimum period of three years. Please ensure that the reference section of your application is completed appropriately giving the address, telephone number and work email address of each of your current and previous line manager(s). If this section is not fully completed your application may not be processed.

If your application is successful, the information you give on your application form will be used to create and be retained on your electronic staff record and to provide access to core Trust systems.

Please note that if the post you are applying for requires a DBS check, you will be required to also subscribe to the DBS Update Service, if successful, and thereafter renew your subscription each year. The Trust will reimburse the subscription fee.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Tees Esk and Wear Valleys NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other