Clinical Team Administrator

York, North Yorkshire, England
YO30 4UR
Tees, Esk and Wear Valleys NHS Foundation Trust £ 20330.0 - 21777.0 Per hour Full time Save This Job
Pay
£ 20330.0 - 21777.0 Per hour
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
16 Jun 2022
Closes
15 Jul 2022

Job Description

Detailed job description and main responsibilities
As part of the administration team working on the ward, to provide a comprehensive administrative support service to all members of the multi-disciplinary clinical team.
May be the first point of contact for service users, carers and visitors to the clinical team and to respond in a helpful manner to enquiries or other issues raised.

To undertake or arrange cross cover support as required.
To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions and/or learning disabilities.
To promote at all times a positive image of people with mental health conditions and/or learning disabilities.
To promote at all times a positive image of the Service and the wider Trust.
Duties may vary depending on local working arrangements.
Main Duties and Responsibilities:
Clinical Responsibilities, Patient Contact
May be first point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. This may involve arranging for an interpreter.
Acts at all times in the best interest of patients and clients, recognising the potential vulnerability of all service users and acting in accordance with Trust procedures for Safeguarding Adults and Children.

Administrative Responsibilities
Deals with straightforward and complex enquiries to the clinical team, from GPs and other healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner.

Manages diaries as required for members of the clinical team and organising service user meetings on the ward.
May be required to oversee the maintenance of room booking systems and visitors' logs.
May be required to create and ensure case note files are up to date and available for patient appointments/admissions, including liaison with other departments and sites.

May be required to arrange for hospital notes held by other Trusts to be
available.

Undertakes general office duties as required, including photocopying, faxing etc.
Responsibility for Information Systems

Maintains up-to-date and effective filing systems (in accordance with Trust policies and procedures) to facilitate the prompt retrieval of information when required.

Ensures the accurate collection, recording and presentation of statistical data as required.

Person specification

Qualifications
Essential criteria
  • ITQ Level 2 or equivalent
  • Key skills in literacy (level 2) and numeracy (level 2)
  • Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)


Experience
Essential criteria
  • Significant experience working in an administrative role in an office environment.


Desirable criteria
  • Experience working in an administrative role for a clinical team.
  • Experience of participation in service and quality improvement initiatives.
  • Experience of supervising/training junior administrative staff.
  • Experience of handling monies and working within financial guidelines.


Knowledge
Essential criteria
  • Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
  • Understanding of confidentiality and the associated legal and policy requirements.
  • Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.


Desirable criteria
  • Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.


Skills
Essential criteria
  • Input data accurately / efficiently.
  • Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties
  • Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
  • Maintain concentration and attention to detail whilst also dealing effectively with interruptions
  • Work on own initiative, prioritise work and consistently meet deadlines.
  • Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.


Desirable criteria
  • Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
  • Touch typing


TEWV encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID19.

Tees, Esk and Wear Valleys NHS Foundation Trust is committed to the protection of staff, service users and visitors to the Trust from second hand smoke and cur

Ref: NYA08422C

Job Details

Clinical Team Administrator

York, North Yorkshire, Englandd Tees, Esk and Wear Valleys NHS Foundation Trust
Pay
£ 20330.0 - 21777.0 Per hour
Job level
Qualified (non-manager)
Hours
Full time
Posted
16 Jun 2022
Type
Permanent
Closes
15 Jul 2022

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This job was posted to Health care administration in York, North Yorkshire, England

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