Private Patient Sales Advisor | Full time | Permanent | Liverpool | 37.5 hours per week | Competitive basic salary + excellent benefits

Spire Liverpool is currently looking to recruit for a Private Patient Sales Advisor on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team who will encourage you to progress within the role, with ongoing training and personal development.

As Private Patient Sales Advisor you will be responsible for communicating effectively, positively and professionally with potential patients in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare.

The post is for 37.5 hrs per week and to be worked between Monday to Friday - 8 am and 6 pm. Occasional Saturdays might be required.

Duties and responsibilities

• Liaising proactively with Consultants, medical secretaries and colleagues to ensure that sales opportunities are converted into patient appointments and admissions.
• Professional handling of self-pay enquiries (capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
• Adopt ethical techniques to convert enquiries to outpatient appointments, procedures or tests
• Meet team and individual targets relating to conversion, revenue and appointments.
• Attend patient information events to represent the company and our services
• Learn skills required to assist in outpatient appointments team as and when required

Who we're looking for

• The successful candidate must have excellent customer service skills
• Strong IT and telephone skills are required
• Healthcare experience would be an advantage
• SAP knowledge would be ideal
• Organised and with a keen eye for detail as accuracy is a key requirement for the position

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications