This is a client site based role and is a critical member of the non-clinical function. The main areas of accountability:

Checking patient referrals – checking referrals made from either other acute service teams or GPs for patient suitability to be seen within Remedy Healthcare clinical units

Patient booking and appointment preparation – contacting suitable patients to offer appointments in line with trust/health board policy and recording outcome of booking contacts on Remedy and client systems. Ensuring that patients receive and understand all required information and medications in advance of their appointments and escalating clinical queries to a member of the nursing team

Patient correspondence and contact management – ensuring that all contact received and made with patient is logged and administered in line with required process

Clinical list preparation – preparation of patient notes and historical health information in readiness for appointments to be conducted. This may at times be required with short notice

Outcome reporting – accurate and timely reporting of the outcomes of appointments to ensure that where required, follow up clinical activities are scheduled and to facilitate the billing of services from Remedy Healthcare to Trust/Health Board clients

Audit support – provide support to clinical function in audit activities which may include checking historic patient outcome data or assisting in the stock piling/ordering of equipment and medical consumables

Activitely engaging and contributing in the continuous improvement of care within Remedy by identifying operational and policy related changes

Commitment to improve skills levels and knowledge for yourself and colleagues members within your portfolio of contracts