Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close on 26 May 2022.
Interviews are due to be held w/c on 30 May 2022.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
For further details of our fantastic benefits please refer to the attachment below - CUH Benefits.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.

Person specification

Qualifications
Essential criteria

• Numerate and literate Educated to GCSE level or equivalent

Experience
Essential criteria

• Planning and organising straightforward tasks Working within agreed guidelines and to set timescales Experience of using IT packages

Desirable criteria

• Experience of working in an office environment or reception Experience of customer service or dealing with the public Previous experience of working in the NHS Previous experience of working with medical records Experience of call handling

Knowledge
Essential criteria

• Understanding of confidentiality Understanding of customer service

Desirable criteria

• Understanding of filing/library systems Basic knowledge of the Trust

Skills
Essential criteria

• Ability to work as part of a team and build working relationships. Good communication skills including telephone, email, face to face Ability to follow processes and procedures Ability to manage time working to schedule and timescales Basic IT skills - ability to use Microsoft Office Outlook Good organisational skills Willing to take on/learn new skills Ability to show attention to detail Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents

Desirable criteria

• Ability to handle challenging / difficult situations. Ability to multi-task and problem solve. Customer service skills

Additional Requirements
Essential criteria

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

Employer certification / accreditation badges

Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Applicant Information Pack ( PDF , 866.3 KB )
• Information for applicants- Completing your application ( PDF , 118.0 KB )
• Performance standards ( PDF , 189.5 KB )

Apply online now

Further details / informal visits contact
Name Sherry Holliday Job title Outpatients Service Clinic Administration Manager Telephone number Apply

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