Detailed job description and main responsibilities
To provide a comprehensive administrative and secretarial support to the Children's Specialist Services to enable them to meet client needs and undertake their role.
The post holder will be the main point of contact and the administrator within the team to co-ordinate and book The Communication Difficulties Assessment Clinics (CDAC) assessment appointments across all 3 centres.
To provide administration support across all services and centres.

Main point of contact for clinical staff and the wider team, providing cross-cover to the CSS Administration Team, to maintain the smooth running of services in periods of absence eg. Annual Leave.
To undertake a wide range of secretarial and administrative tasks, including having personal responsibility for a number of specific tasks and for a given service for which they are responsible, providing cross cover for tasks/responsibilities for any service should the need
arise.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19

 

Person specification

Qualifications & Education
Essential criteria

• Educated to GCSE Level (or equivalent) in English Language.
• NVQ 3 in Business/Administration or equivalent knowledge & experience.
• ECDL or equivalent qualification.

Experience & Knowledge
Essential criteria

• Previous experience of working as a Secretary and/or Administrator in a busy office/secretarial environment.
• Knowledge and experience of using/implementing secretarial and administration procedures and processes.
• Good written and oral communication skills to converse and correspond with a range of service users and partners regarding complex and sensitive issues via face to face interactions, telephonically or documentation.
• Able to work both independently and in a team.
• To be accurate, flexible and work under pressure.
• Ability to communicate when barriers to understanding exist.

Skills & Abilities
Essential criteria

• Advanced IT skills and knowledge of computer office software, e.g. Microsoft Word, Excel, etc
• Able to learn specific internal IT programmes e.g. SystmOne and be able to competently use on a daily basis.

Other Requirements
Essential criteria

• Car driver with ability to travel routinely across HCTs areas to other Trust sites or external locations when required. Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

We will communicate any interview arrangements with applicants via e-mail so it is advisable that you check the email address you give on your application on a regular basis.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.  

Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Apply website for detail.