- 27 April 2020
- 3 min read
Why it's important to always consider using agency staff in care home management
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Beware the “no agency rule”. Care Home Manager, Liam Palmer, gives a brief case study on why not utilising agency staff can be detrimental to running your care home.
Topics covered in this article
There was an impending recruitment crisis in this home
I revisited the home yesterday
Introduction
This is just a brief article following a piece of work I did for a small care group in the south a few years ago.
I did some interim work to improve their leaders, develop the teams, fine tune the governance - the usual stuff.
What was unusual was there were pockets of excellence, together with a "no agency" policy.
They were proud that they'd not used agency for many years and had at least 10 homes.
Knowing the complexity, discipline and leadership skills required to achieve this, I was impressed.
I was keen to see how they did it..
About this contributor
Registered Home Manager
Liam Palmer is the author of 3 books on raising quality standards in care homes through developing leadership skills. In Oct 2020, he published a guide to the Home Manager role called "So You Want To Be A Care Home Manager?". Liam has been fortunate to work as a Senior Manager across many healthcare brands including a private hospital, a retirement village and medium to large Care Homes in the private sector and 3rd sector. He hosts a podcast "Care Quality - meet the leaders and innovators”.
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