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  • 13 April 2022
  • 2 min read

Liam Palmer: The Phil Neilson Interview

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    • Aubrey Hollebon
    • Richard Gill
    • Mat Martin
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  • 1462
We bridged the gap by having regional recruitment teams that supported both the central based administrative function and a hiring manager.“We bridged the gap by having regional recruitment teams that supported both the central based administrative function and a hiring manager.”

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In this podcast, Liam chats with Phil Neilson about his life, career progression and what it has taught him about the care industry.

Podcast Highlights:

3:12: Initial Involvements

I was fortunate enough to join just as they made their transition from digital to digital... In the loosest possible sense.

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8:25: Successes And Failures Of Moving Platform

Initially these were relatively simple reports but actually developed into something really powerful.

14:57: Centralisation Pros And Cons

Whilst being part of the larger organisation, trying to keep and maintain a focus on the local element of what we do.

19:48: Evolution Of City And County

It was very difficult to understand exactly what the branches were doing. How, why and when.

25:25: What The New Platform Offers

What the new platform does is bring to the fore a lot of things that used to be post it notes on a monitor.

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31:18: How Important Is Tech?

For an organisation with as many locations as us, it has to evolve, it has to change.

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About this contributor

Liam Palmer is the author of 3 books on raising quality standards in care homes through developing leadership skills. In Oct 2020, he published a guide to the Home Manager role called "So You Want To Be A Care Home Manager?". Liam has been fortunate to work as a Senior Manager across many healthcare brands including a private hospital, a retirement village and medium to large Care Homes in the private sector and 3rd sector. He hosts a podcast "Care Quality - meet the leaders and innovators”.

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    • Aubrey Hollebon
    • Richard Gill
    • Mat Martin
  • 0
  • 1462

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