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08 March 2022
3 min read

Liam Palmer: In Conversation With Neil Eastwood

Liam Palmer
Registered Home Manager

Aubrey Hollebon

Richard Gill

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A podcast for those at the heart of the Care industry

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In this episode, Liam chats with Neil about his business, his thoughts on the Care Industry and the issues currently faced by the industry as a whole.

1:52: On Problems Faced By The Industry

We have layered problems caused by COVID, Brexit and then, sometimes, government intervention; things like mandatory vaccination.

3:48: Finding The Best People For The Job

Social Care only works if we find people that have a calling for care. And they love the job. Because financially we can't compete with the likes of an Amazon warehouse that are being built beside many care facilities now.

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14:05: How To Scale A Business

I read that starting a business is easy and scaling it is hideous. And I would completely agree with that.

15:53: Taking Pride In Things

One of the things I'm most proud of is the culture at the company. Which is such a wonderful thing to have curated.

17:31: Dealing With Growth

The growth phase of a business can really take people by surprise. And it's very hard to predict the growth.

19:46: Looking To The Future

The UK market is white hot as far as interest in what we'are doing is concerned. Largely due to the workforce crisis and lack of other options.

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About this contributor

Liam Palmer
Registered Home Manager

Liam Palmer is the author of 3 books on raising quality standards in care homes through developing leadership skills. In Oct 2020, he published a guide to the Home Manager role called "So You Want To Be A Care Home Manager?". Liam has been fortunate to work as a Senior Manager across many healthcare brands including a private hospital, a retirement village and medium to large Care Homes in the private sector and 3rd sector. He hosts a podcast "Care Quality - meet the leaders and innovators”.

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