- 19 May 2021
- 34 min read
Interview With Tony Stein - CEO of Care Home Operator Healthcare Management Solutions
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Tony Stein has managed hundreds of care homes. In this fascinating interview he shares his underpinning values, formula for success and commitment to high quality care.
Liam Palmer:
Hello everyone, it's Liam from the Care Quality Podcast, Meet the Leaders and Innovators. We've another treat for you today, meeting with Tony Stein, who is the CEO and owner of Healthcare Management Solutions Limited, who run a large portfolio of care homes with an interesting business model and quite a unique ethos. Tony is, in my view, a teacher leader, humble and self-aware. There's a lot packed into this episode, and he's generous to share some of the underpinning principles and values that enabled him and his group to be as successful as he has been. Without any further ado, here you go, Tony Stein. Tony, a very warm welcome to you.
Tony Stein:
Hi Liam, good to talk.
About this contributor
Registered Home Manager
Liam Palmer is the author of 3 books on raising quality standards in care homes through developing leadership skills. In Oct 2020, he published a guide to the Home Manager role called "So You Want To Be A Care Home Manager?". Liam has been fortunate to work as a Senior Manager across many healthcare brands including a private hospital, a retirement village and medium to large Care Homes in the private sector and 3rd sector. He hosts a podcast "Care Quality - meet the leaders and innovators”.
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Log In Subscribe to commentGowan Turnbull
Gowan Turnbull
one year agoTurkeys voting for Xmas! You're talking to the Private Sector here! Vampires. Nationalisation is the ONLY answer. ... read more
Turkeys voting for Xmas! You're talking to the Private Sector here! Vampires. Nationalisation is the ONLY answer.
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Claire Hooper
Claire Hooper
2 years agoWhilst I believe most care staff, managers do an amazing job and it’s not an easy one by any stretch ... read more
Whilst I believe most care staff, managers do an amazing job and it’s not an easy one by any stretch of the imagination, when things go wrong it’s about how things are dealt with. My late mother was given food against her strict SALT care plan, left unsupervised and choked and was dead in her chair, a relative of another resident had to run and find staff, airways cleared and CPR performed until paramedics arrived and took over. Full recovery made. Witness statements gained from senior staff involved and from the relative. 999 audio transcription and attending paramedics transcription also gained. 999 were given misinformation and the care home did not report incident to safeguarding adults which is a prosecution in itself. I raised this with safeguarding adults who failed to investigate properly but accepted that staff were required to intervene and perform CPR but could not ascertain if my mother had actually died!!! Incredulous if you require CPR you’re clinically dead!! Less than a year later my late mother suffered a broken sternum whilst being tended to by two carers in her bathroom, she died two weeks later, coroner involved. The care home has never been held to account and safeguarding adults investigations were appalling despite me providing them with overwhelming evidence!!! Things need to change for protecting the vulnerable my mother’s life mattered and was not a lesson to be learnt from!!
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Thank you for your honest and at times harrowing account of where things were not dealt with properly in the care home entrusted to look after your mother. I am very sorry to hear of these incidents a... read more
Thank you for your honest and at times harrowing account of where things were not dealt with properly in the care home entrusted to look after your mother. I am very sorry to hear of these incidents and how things ended. Yes your mother's life mattered! Raising standards of quality through leadership is something I am passionate about because it is needed and people get hurt when comms are not clear or correct practices are not followed - as it is in the wider NHS healthcare system. Quality with accountability needs to be embedded within the organisation that runs a care home and within the leadership of the home through the management of the team. It is a big responsibility to work in healthcare with individual risk and culpability for the work performed - especially so with those most vulnerable. Nevertheless, we have to get it right. For me, IT systems, training and leadership, coaching within a spirit of trust and support are the tools needed to develop and sustain quality. Anytime I spoke to families with a loved one moving in, I said that I know the value of your mother / dad. It's everything. I am so sorry to hear of your experience and thank you Claire for sharing in response to this interview with Tony Stein.
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