Care UK
6 Oct 2016
Dorking, Surrey, England
A&E nurse, Community nurse, Nurse advisor
Job level:
Deputy Manager / Senior Staff, Manager, Qualified (non-manager)
Full time
Contract type:
Closing date:
5 Nov 2016

Job Summary

We are looking for a Clinical manager to join our team in Dorking and work as the PSL Clinical Supervisor with the PSL team. This is a great opportunity for a Nurse or Paramedic with leadership experience to step into a Monday-Friday role and have the responsibility of managing a small team, as well as being involved in the bid processes & liaising with commissioners. You will be responsible for providing supervision to the Health Advisors during the PSL service hours and provide training, coaching and monitoring. Your clinical knowledge and skills will be used daily in discussions with consultants and clinical leaders within the call centre. You will also support the HA's and have the ability to recognise when a pathway is wrong/needs amendment and provide your advice and take action on this.

Responsible To

111 Lead Clinician


Registered Nurse or State Registered Paramedic

Key Responsibilities

1. Provide training for the Health Advisors in the use of Adastra and DOS or other soft ware agreed by the provider. 2. Maintain communication link between different operational staff and other Managers/Supervisors 3. Provide a full induction and training for the new Health Advisors to the PSL service 4. Contribute to the documenting of full training records for Health Advisors 5. To provide coaching to Health Advisors 6. To conduct audits 7. To participate with investigation of complaints as requested by the Lead Clinician and Service Director 8. Develop and work in partnership with the call centre manager and rota team to ensure the PSL service is appropriately staffed at all times 9. Ensure Health Advisors are updated regularly regarding changes to pathways/policy/procedures or new business. 10. Ensure Operational Manuals (procedures and training) are kept up to date. 11. Act as a role model at all times 12. Participate when required in Care UK activities outside the Call Centre 13. Adhere to Care UK Policies and Procedures at all times 14. Support the investigation of complaints and serious untoward incidents

• Understand the role of a referral management centre • Strong understanding community services required for admission avoidance. • Understanding of patient management in a variety of settings setting • Strong understanding of legal / professional implications of independent practice This role will sit within the PSL team in our Dorking Out of Hours site. The role is full time Monday-Friday and up to £38,500pa depending on experience. All offers are subject to satisfactory references and DBS checks.

About Care UK

At Care UK, everything we do is about putting people first.

Find out more, and you'll soon see why we've achieved immense success in the rapidly changing health and social care sector. And you'll find that, because we're growing all the time, you'll have more opportunities to build your career.

Whatever area you work in, we've got a lot to offer you.

What We Offer You

Ask any one of our people what sets us apart, and they're likely to mention the training we offer. Which is something we're hugely proud of. Of course, the exact details vary between our separate divisions, and even within them - but the underlying ethos is the same across the board.

Firstly, we're totally committed to helping you do a good job - and giving you all the skills, knowledge and training you need to perform it to the best of your abilities. Whether you're a care worker, an HR manager or a consultant, we'll make sure you're equipped to excel. And with regular refresher courses on offer, we'll see to it that you're constantly up-to-date with best practice, new thinking and emerging techniques in your field as much as possible.

But that's just the start. As well as empowering you to do a great job, we'll make sure you've got our support to progress in your career. Of course, if you're happy where you are, we'll make sure you stay that way. But if you're ambitious to move up to the next level and beyond, there's no better place to work than Care UK.

As any number of our team members will tell you from personal experience, we're passionate about growing people internally. So if you've got the proactive approach, determination and enthusiasm we're looking for, there's often no limit to how high you could rise with us.

Because we appreciate what you do and respect your contribution to our success, we'll reward you with excellent benefits. Obviously, these will reflect the level you're at and the job you're doing - but all our people enjoy the work-life balance we offer, a friendly team environment and much, much more. Above all, you'll have the satisfaction of knowing you're with an employer who really cares about you.

Our working population is as diverse as the people using our service and, as such, we welcome applications from every part of society.

Register your interest without delay....quick and easy...Apply!